Peer-Reviewed Journals

1. Godfrey, A.B. (2004). No Need for Silver Bullets. Six Sigma Forum Magazine , 4 (1) , 6.

2. Godfrey, A.B. (2004). Is Six Sigma Here to Stay?, From the Editor. Six Sigma Forum Magazine , 3 (3) , 6.

3. Godfrey, A.B. (2004). Problem Solved. Now What? . Quality Digest , 24 (3) , 16.

4. Godfrey, A.B. (2004). Building a Better Mousetrap. Quality Digest , 24 (1) , 12.

5. Godfrey, A.B. (2004). Answering Questions About Six Sigma, From the Editor. Six Sigma Forum Magazine , 3 (2) , 6.

6. Godfrey, A.B. (2004). From the Top: Xerox's Leadership Commitment. Six Sigma Forum Magazine , 3 (4) , 14-15.

7. Godfrey, A.B. (2004). Wider and Deeper, From the Editor. Six Sigma Forum Magazine , 3 (4) , 6.

8. Godfrey, A.B. (2004). Stand Back and Help it Happen. Quality Digest , 24 (4) , 14.

9. Godfrey, A.B. (2003). Tools for Eliminating Errors . Quality Digest , 23 (9) , 18.

10. Godfrey, A.B. (2003). Avoiding Paralysis by Analysis . Quality Digest , 23 (10) , 2.

11. Godfrey, A.B. (2003). Last Impressions, Lost Customers . Quality Digest , 23 (11) , 17.

12. Godfrey, A.B. (2003). Continuing to Grow, From the Editor. Six Sigma Forum Magazine , 3 (1) , 6.

13. Godfrey, A.B. (2003). I Get By With a Little Help From My Friends. From the Editor, Six Sigma Forum Magazine , 2 (2) , 6.

14. Godfrey, A.B. (2003). Multiple Methodologies. Quality Digest , 23 (5) .

15. Godfrey, A.B. (2003). The Corporate Household. Quality Digest , 23 (3) , 18.

16. Godfrey, A.B. (2003). Déjà vu All Over Again. Quality Digest , 23 (6) , 16.

17. Godfrey, A.B. (2003). The Forgotten Science. Quality Digest , 23 (7) , 16.

18. Godfrey, A.B. (2003). Rethinking the Sequential Mindset: Organizations are just as capable as individuals at parallel processing . Quality Digest , 23 (1) .

19. Godfrey, A.B. (2003). New Trend, New Challenges,From the Editor . Six Sigma Forum Magazine , 2 (1) , 6.

20. Godfrey, A.B. (2003). Time to Say Thank You,From the Editor . Six Sigma Forum Magazine , 2 (4) , 6.

21. Godfrey, A.B., & Clapp, T. (2002). Design For Six Sigma versus Traditional New Product Development: Just Hype or Fundamentally Different?. Journal of Textile and Apparel, Technology and Management , 2 (2) .

22. Godfrey, A.B. (2002). Brave New Universes: Do Quality Tools Support Multi-Dimensional Thinking?. Quality Digest , 22 (9) , 18.

23. Godfrey, A.B. (2002). Gearing Up for Year Two, From the Editor. Six Sigma Forum Magazine , 1 (4) , 6.

24. Godfrey, A.B. (2002). Making Money by Working Smart: Hidden Costs Are Really Hidden Profits . Quality Digest , 22 (11) , 14.

25. Godfrey, A.B. (2002). In the Beginning - Robert W. Galvin Talks about How Motorola Started Six Sigma and Helped Spread Its Success. Interview with Robert W. Galvin, Six Sigma Forum Magazine , 1 (3) , 46-49.

26. Godfrey, A.B. (2002). A Look at Six Sigma's Roots, From the Editor. Six Sigma Forum Magazine , 1 (3) , 6.

27. Godfrey, A.B. (2002). Back to Basics. Quality Digest , 22 (5) , 12.

28. Godfrey, A.B. (2002). Press No. 2 for Poor Service. Quality Digest , 22 (3) , 14.

29. Godfrey, A.B. (2002). Flying High in Fashion. Quality Digest , 22 (6) , 16.

30. Godfrey, A.B. (2002). Service Quality: Still an Oxymoron? . Quality Digest , 22 (7) , 16.

31. Godfrey, A.B. (2002). What is Quality? . Quality Digest , 22 (1) , 12.

32. Godfrey, A.B. (2002). Quality Circles. Quality Digest , 22 (2) , 16.

33. Godfrey, A.B. (2002). An Auspicious Debut,From the Editor. Six Sigma Forum Magazine , 1 (2) , 4.

34. Godfrey, A.B. (2002). Champions, Leaders and DFSS, From the Editor . Six Sigma Forum Magazine , 1 (3) , 6.

35. Godfrey, A.B. (2002). New World of Textiles Needed. Southern Textile News .

36. Godfrey, A.B. (2001). The Business Case. Quality Digest , 21 (9) .

37. Godfrey, A.B. (2001). Training That Works . Quality Digest , 21 (10) .

38. Godfrey, A.B. (2001). About Our New Magazine, From the Editor, . Six Sigma Forum Magazine , 1 (1) , 6.

39. Godfrey, A.B. (2001). Creating a Culture. Quality Digest , 21 (5) , 18.

40. Godfrey, A.B. (2001). The Adequacy of Prior Controls. Quality Digest , 21 (7) , 16.

41. Godfrey, A.B. (2001). Global Quality. Quality Digest , 21 (1) .

42. Godfrey, A.B. (2001). Sharing Experiences. Quality Digest , 21 (2) , 22.

43. Godfrey, A.B. (2001). Changed Paradigms. Quality Digest , 21 (12) .

44. Godfrey, A.B. (2001). The Science of Quality. Quality Digest , 21 (4) , 18.

45. Godfrey, A.B. (2000). Lasting Memories. Focus - An Ergon Perspective on Quality , 6 (1) , 10.

46. Godfrey, A.B. (2000). Web Site Quality. Quality Digest , 20 (10) , 20.

47. Godfrey, A.B. (2000). Managing Key Suppliers. Quality Digest , 20 (11) , 18.

48. Godfrey, A.B. (2000). Planned Failures. Quality Digest , 20 (3) , 16.

49. Godfrey, A.B. (2000). Foolproofization. Quality Digest , 20 (6) , 18.

50. Godfrey, A.B. (2000). Quality Jargon. Quality Digest , 20 (7) , 20.

51. Godfrey, A.B. (2000). The New Millennium - Some Predictions about the Future of Quality. Quality Digest , 20 (1) , 10.

52. Godfrey, A.B. (2000). The Right Way. Quality Digest , 20 (2) , 18.

53. Godfrey, A.B. (2000). Is Quality Dead?. Quality Digest , 20 (12) , 18.

54. Godfrey, A.B. (2000). Shooting the Messenger. Quality Digest , 20 (8) , 22.

55. Godfrey, A.B. (2000). Self-Assessments. Quality Digest , 20 (4) , 18.

56. Godfrey, A.B. (1999). Commodity Quality. Quality Digest , 19 (9) , 20.

57. Godfrey, A.B. (1999). Job Shops. Quality Digest , 19 (10) , 20.

58. Godfrey, A.B. (1999). Black-Belt Careers. Quality Digest , 19 (11) , 20.

59. Godfrey, A.B. (1999). Six Sigma Quality. Quality Digest , 19 (5) , 20.

60. Godfrey, A.B. (1999). Back to Basics. Quality Digest , 19 (4) , 20.

61. Godfrey, A.B. (1999). The Market Side of Quality. Quality Digest , 19 (3) , 20.

62. Godfrey, A.B. (1999). E-Quality. Quality Digest , 19 (6) , 22.

63. Godfrey, A.B. (1999). Quality at Home. Arkansas Briefs, National Treasury Employees Union , 99 (4) , 1-8.

64. Godfrey, A.B. (1999). The Santayana Review. Quality Digest , 19 (2) , 20.

65. Godfrey, A.B. (1999). Building a Scorecard. Quality Digest , 19 (12) , 16.

66. Godfrey, A.B. (1999). Lasting Memories. Quality Digest , 19 (8) , 18.

67. Godfrey, A.B. (1999). Back to Basics. Quality Digest , 19 (2) , 22.

68. Godfrey, A.B. (1998). Quality in Shipping. Quality Digest , 18 (8) , 20.

69. Godfrey, A.B. (1998). Enter the Internet. Productivity Digest , 17 (7) , 51-52.

70. Godfrey, A.B. (1998). Looking Back, Looking Ahead. Quality Digest , 18 (10) , 20.

71. Godfrey, A.B. (1998). Samfundets skjulte omkostninger (In Danish). Promentor, , 4 (20) , 1-4.

72. Godfrey, A.B. (1998). Managing Quality in the Future. Quality Digest , 18 (11) , 22.

73. Godfrey, A.B. (1998). Enter the Internet. Quality Digest , 18 (5) , 18.

74. Godfrey, A.B. (1998). Statistical Quality Control. Quality Digest , 18 (3) , 18.

75. Godfrey, A.B. (1998). Hidden Costs to Society. Quality Digest , 18 (6) , 18.

76. Godfrey, A.B. (1998). The Right Language. Quality Digest , 18 (7) , 18.

77. Godfrey, A.B. (1998). The Quality-Driven Future. Quality Digest , 18 (1) , 19.

78. Godfrey, A.B. (1998). Quality at Home. Quality Digest , 18 (2) , 17.

79. Godfrey, A.B. (1998). The Hidden Costs of Poor Quality. Springs , 37 (4) , 41-42.

80. Godfrey, A.B. (1998). Quality Research. Quality Digest , 18 (12) , 22.

81. Godfrey, A.B. (1998). Physics and Quality . Quality in Higher Education , 7 (4) , 8.

82. Godfrey, A.B. (1998). Merger Mania. Quality Digest , 18 (4) , 22.

83. Godfrey, A.B. (1998). Physics and Quality . The Quality Times, A Newsletter of the Quality Programs, Events & News of the Federal Reserve Bank of Cleveland (31) , 1-2.

84. Godfrey, A.B. (1997). Is the Customer Always Right?. Focus , 3 (2) , 8.

85. Godfrey, A.B. (1997). The Tough Stuff. Quality Digest , 17 (9) , 19.

86. Godfrey, A.B. (1997). Future Trends: Expansion of Quality Management Concepts, Methods and Tools to All Industries - Part 1. The Quality Observer , 6 (9) , 40-46.

87. Godfrey, A.B. (1997). Statistical Standards and Quality. Quality Digest , 17 (10) , 21.

88. Godfrey, A.B. (1997). Future Trends: Expansion of Quality Management Concepts, Methods and Tools to All Industries - Part 2. The Quality Observer , 6 (10) , 40-46.

89. Godfrey, A.B. (1997). Spiders, Scoreboards and Instrument Panels. Quality Digest , 17 (11) , 17.

90. Godfrey, A.B. (1997). Un asunto de cuidado. Mercado, Fuera de Serie, (In Spanish) , 85-90.

91. Godfrey, A.B. (1997). Quality Government. Quality Digest , 17 (5) , 17.

92. Godfrey, A.B. (1997). R & D Quality . Quality Digest , 17 (3) , 19.

93. Godfrey, A.B. (1997). Entropy. Quality Digest , 17 (6) , 19.

94. Godfrey, A.B. (1997). Is the Customer Always Right?. Quality Digest , 17 (7) , 15.

95. Godfrey, A.B. (1997). Keys to World Leadership. Berita Quality Golden Hope, Kuala Lumpur, Malaysia , 3 (3) , 4.

96. Godfrey, A.B., & Chua, R.C.H. (1997). Integrating Quality and Productivity with Strategic Business Performance. Productivity Digest , 16 (5) , 22-31.

97. Godfrey, A.B., & DeFeo, J.A. (1997). Rapidly Changing Role of the Quality Professional. Productivity Digest , 16 (5) , 38-42.

98. Godfrey, A.B. (1997). A Model for Business Excellence. Quality Digest , 17 (1) , 17.

99. Godfrey, A.B. (1997). The Bottom Line. Quality Digest , 17 (2) , 17.

100. Godfrey, A.B. (1997). Physics and Quality. Quality Digest , 17 (12) , 17.

101. Godfrey, A.B. (1997). Reinventing Reengineering. Quality Digest , 17 (8) , 17.

102. Godfrey, A.B., & Halder, R.B. (1997). ISQua Position Paper: a Response - Improving Health Care Quality. Is Standardization the Answer? . International Journal for Quality in Health Care , 9 (5) .

103. Godfrey, A.B. (1997). The New CQO. Quality Digest , 17 (4) , 17.

104. Godfrey, A.B. (1997). Metodologia usada por empresas beneficia organizações de saúde (in Portugese). Empresas & Tendências , Edição (36) , 20-21.

105. Godfrey, A.B. (1996). Quality Health Care . Quality Digest , 16 (9) , 15.

106. Godfrey, A.B. (1996). Blitz Teams. Quality Digest , 16 (10) , 15.

107. Godfrey, A.B. (1996). Life-Cycle Costs. Quality Digest , 16 (11) , 21.

108. Godfrey, A.B. (1996). Cost of Quality - Part 2. Quality Digest , 16 (5) , 17.

109. Godfrey, A.B. (1996). Integrating Quality and Strategic Planning. Quality Digest , 16 (3) , 15.

110. Godfrey, A.B. (1996). Getting The Word Out . Quality Digest , 16 (6) , 17.

111. Godfrey, A.B. (1996). Information Quality. Quality Digest , 16 (7) , 17.

112. Godfrey, A.B. (1996). Customer Loyalty. Quality Digest , 16 (1) , 15.

113. Godfrey, A.B. (1996). The 'How To' Factor. European Quality , 3 (1) , 26-27.

114. Godfrey, A.B. (1996). Not Invented Here. Quality Digest , 16 (2) , 15.

115. Godfrey, A.B. (1996). Creativity, Innovation and Quality. Quality Digest , 16 (12) , 17.

116. Godfrey, A.B. (1996). Learning and Working Together," In "Fifty Years of Quality: An Anniversary Perspective" by March Laree Jacques . The TQM Magazine , 8 (4) , 12-13.

117. Godfrey, A.B. (1996). Quality Education. Quality Digest , 16 (8) , 21.

118. Godfrey, A.B. (1996). Cost of Quality Revisited. Quality Digest , 16 (4) , 21.

119. Godfrey, A.B., & Caldwell, C.A. (1996). A Revolution in Health Care Quality Management. International Academy for Quality, The Quality Anniversary Magazine, Frankfurt .

120. Godfrey, A.B., & Early, J.F. (1995). But It Takes Too Long.... Quality Progress , 28 (7) , 51-55.

121. Godfrey, A.B. (1995). Review of Building Total Quality by Tito Conti . Quality Progress , 28 (7) , 131-132.

122. Godfrey, A.B. (1995). 10 Quality Trends. Executive Excellence , 12 (7) , 10-11.

123. Godfrey, A.B., & Early, J.F. (1994). Quality Improvement Tools. Quality Learning Series, U.S. Chamber of Commerce, Washington, D.C. .

124. Endres, Al. C., & Godfrey, A.B. (1994). The Evolution of Quality Management Within Telecommunications. IEEE Communications Society Journal .

125. Godfrey, A.B. (1993). Be a Quality Leader, Not a Quality Cheerleader. Quality Learning Series .

126. Godfrey, A.B. (1993). Creativity, Innovation and Quality. Quality Learning Series, U.S. Chamber of Commerce, Washington, D.C. .

127. Godfrey, A.B. (1993). Ten Areas for Future Research in Total Quality Management . Quality Management Journal , 1 (1) , 47-70.

128. Godfrey, A.B. (1993). Preface. The Last Word, Juran Institute, Inc., Wilton, CT .

129. Godfrey, A.B. (1993). The Cutting Edge of Quality. Quality Learning Series, U.S. Chamber of Commerce, Washington, D.C. .

130. Godfrey, A.B. (1993). Competition in Quality Service . The Economic Times , 3.

131. Godfrey, A.B. (1992). Robust Design - A New Tool for Health Care Quality? . Quality Management in Health Care .

132. Godfrey, A.B. (1992). Improving Senior Management in Health Care: An End to the Double Standard . Quality Connection, News from the Institute for Healthcare Improvement , 1 (4) .

133. Godfrey, A.B. (1992). Testimony to House of Representatives Subcommittee on Technology and Competitiveness. Congressional Record .

134. Godfrey, A.B., & Berwick, D.M., & Roessner, J. (1992). Ten Lessons Learned - How Quality Management Really Works in Health Care. Quality Progress .

135. Godfrey, A.B. (1992). The Road to TQM: Basic Concepts. Top Management and Quality, Hanser Publishers, Munich, Seghezzi, H.D., (Ed.) , 49-67.

136. Godfrey, A.B. (1990). Strategic Quality Management - The Competitive Challenge for the '90s,Part 1 . Quality , 29 , 17-22.

137. Godfrey, A.B. (1990). Strategic Quality Management -The Competitive Challenge for the '90s, Part 2 . Quality , 29 , 27-29.

138. Godfrey, A.B. (1989). Statistics, Quality and the Bottom Line, Part 2. ASQC Statistics Division Newsletter , 10 (1) , 14-17.

139. Godfrey, A.B. (1988). Statistics, Quality, and the Bottom Line, Part 1. ASQC Statistics Division Newsletter , 9 (2) , 211-13.

140. Godfrey, A.B. (1988). The Chairman Looks at Juran Institute. The Juran Report , 9 , 3-5.

141. Godfrey, A.B. (1988). Should Mathematicians Teach Statistics?. The College Mathematics Journal , 19 (1) , 8-10.

142. Godfrey, A.B., & Jacobs, P., & Joiner, B., & Marquardt, D. (1988). The Statistician's Role in Quality Management. Quality Progress , 21 (1) , 28-33.

143. Godfrey, A.B. (1987). Quality By Design. Productivity Digest .

144. Godfrey, A.B. (1986). The History and Evolution of Quality in AT&T. AT&T Technical Journal , 65 (2) , 9-20.

145. Godfrey, A.B., & Phadke, M.S., & Shoemaker, A.C. (1986). The Development & Application of Robust Design Methods - Taguchi's Impact in the United States, (In Japanese) . The Journal of the Japanese Society of Quality Control , 16 (2) , 33-41.

146. Godfrey, A.B. (1986). Training Design Engineers in Quality . The Juran Report , 6 , 166-68.

147. Godfrey, A.B. (1985). Beyond Quality Control. Boardroom Reports , 14 (4) , 3-4.

148. Godfrey, A.B. (1985). Comments on the Role of Statisticians in North American Industry . The American Statistician , 39 (3) , 231-232.

149. Godfrey, A.B. (1985). Training & Education in Quality and Reliability - A Modern Approach . Communications in Statistics - Theory and Methods , 14 (11) , 2621-38.

150. Godfrey, A.B., & Mundel, A.B. (1984). Guide for Selecting an Acceptance Sampling Plan. Journal of Quality Technology , 16 (1) , 50-55.

151. Duncan, A.J., & Godfrey, A.B., & Mundel, A.B., & Partridge, V.A. (1980). LQL Indexed Plans that are Compatible with the Structure of MIL-STD-105D. Journal of Quality Technology , 12 (1) , 40-46.

152. Godfrey, A.B., & Hoadley, A.B. (1978). Statistical Methods in Quality Assurance. Bell Laboratories , Record (56) , 232-237.

153. French, W.L., & Godfrey, A.B. (1978). The New Audit for Cables. Bell Laboratories Record , 56 , 277-281.

Books

1. Godfrey, A. Blanton, & Leon, Ramon Co-Editors (2007). Management of Quality and Business Statistics Section, Encyclopedia of Statistics in Quality and Reliability . West Sussex, England : John Wiley & Sons Ltd..

2. Wadsworth, H.M., & Stephens, K.S., & Godfrey, A.B. (2002). Modern Methods for Quality Control and Improvement . New York : John Wiley and Sons.

3. Berwick, D., & Godfrey, A.B., & Jane, R. (2002). Curing Health Care - New Strategies for Quality Improvement, Paperback Edition with new chapter . New York : John Wiley & Sons.

4. Berwick, D., & Godfrey, A.B., & Jane, R. (2002). Japanese Translation of Curing Health Care - New Strategies for Quality Improvement . San Francisco : Jossey-Bass.

5. Juran, J.M., & Godfrey, A.B., & co-editors-in-chief (2001). Manual De Calidad, Quinta edición, Volume 1, Spanish translation of Juran's Quality Handbook, Fifth Edition : Vol. Volumen 1, Spanish translation of Jurans Quality Handbook, Fifth Edition . Madrid : McGraw-Hill.

6. Juran, J.M., & Godfrey, A.B. (2001). Manual De Calidad, Quinta edición, Volume 2, Spanish translation of Juran's Quality Handbook, Fifth Edition . Madrid : McGraw-Hill.

7. Juran, J.M., & Godfrey, A.B. (1999). Juran's Quality Handbook, Fifth Edition . New York : McGraw-Hill.

8. Berwick, D.M., & Godfrey, A.B., & Jane, R. (1995). Melhorando A Qualidade Dos Serviços Médicos, Hospitalares E Da Saúde, Portugese Translation of Curing Health Care - New Strategies for Quality Improvement, Translation by José Carlos Barbosa dos Santos, Makron Books, São Paulo .

9. Berwick, D.M., & Godfrey, A.B., & Jane, R. (1990). Curing Health Care - New Strategies for Quality Improvement . San Francisco : Jossey-Bass.

10. Godfrey, A.B., & Stephens, K.S., & Wadsworth, H.M. (1986). Modern methods for quality control and improvement . New York : John Wiley and Sons.

Book Chapters

1. Godfrey, A. Blanton (2007). Cost of Quality. In Fabrizio Ruggeri, Ron S. Kenett, and Frederick W. Faltin (Ed.), Encyclopedia of Statistics in Quality and Reliability (pp. 446-450). London, U.K. : John Wiley & sons.

2. Godfrey, A. Blanton (2007). Six Sigma. In Fabrizio Ruggeri, Ron S. Kenett, and Frederick W. Faltin (Ed.), Encyclopedia of Statistics in Quality and Reliability (pp. 1825-1830). West Sussex, England : John Wiley & Sons Ltd..

3. Nakajo, Takeshi; Clapp, Timothy G., & Godfrey, A. Blanton (2007). Error Proofing, Healthcare. In Fabrizio Ruggeri, Ron S. Kenett, and Frederick W. Faltin (Ed.), Encyclopedia of Statistics in Quality and Reliability . West Sussex, England : John Wiley & Sons Ltd..

4. Godfrey, A.B. (2005). The Creator of Modern Quality Management - Dr. Joseph M. Juran's Contributions, 1987-2000, Juran, Quality, and a Century of Improvement. In Stephens, K.S. (Ed.), The Best of Quality Book Series of the International Academy for Quality - Volume 15 (pp. 17 - 25). Milwaukee : Quality Press.

5. Godfrey, A.B. (2002). Understanding Customers. In Cianfrani, C.A., & Tsiakals, J.J. & West, J.E. (Ed.), ASQ ISO 9000:2000 Handbook (pp. 147-157). Milwaukee .

6. Berwick, D.M., & Godfrey, A.B., & Jane, R. (2002). Ten Things We Know Now That We Wish We Knew Then. Curing Health Care - New Strategies for Quality Improvement : Vol. Paperback Edition with new chapter . New York : John Wiley & Sons.

7. Godfrey, A.B. (2001). Lo Stato Della Qualità negli Stati Uniti. In Conti, T., & Risi, P.D. (Ed.), Manuale della qualità (pp. 639-664). .

8. Godfrey, A.B. (2000). Foreword. The Process-Centered Enterprise, by Gabriel A. Pall . New York : St. Lucie Press.

9. Godfrey, A.B., & Juran, J.M. (1999). Total Quality Management . Juran's Quality Handbook, Fifth Edition . New York : McGraw-Hill.

10. Juran, J.M., & Godfrey, A.B. (1999). Quality Control. Juran's Quality Handbook, Fifth Edition . New York : McGraw-Hill.

11. Godfrey, A.B. (1998). A Sindrome Da Rejeção Do Que Vem De Fora (The Dreaded Not-Invented Syndrome). As Empresas E O Diferencial De Competitividade, Caderno II, Governo Do Estado Da Bahia, Secretaria do Plánejamento, Ciência e Tecnologia - Seplantec Centro De Recursos Ambientais- CRA (In Portugese) : Vol. (pp. 47-69). Salvador, Brazil .

12. Godfrey, A.B. (1998). Graphic Methods for Quality Improvement. In Wadsworth, H.M. (Ed.), Handbook of Statistical Methods for Engineers and Scientists, Second Edition . New York : McGraw-Hill.

13. Godfrey, A.B. (1997). A Short History of Managing for Quality in Health Care. In Caldwell, C. (Ed.), The Handbook for Managing Change in Health Care : Vol. (pp. 1-9). Milwaukee : ASQ Quality Press.

14. Godfrey, A.B. (1997). Views and Lessons Learned at the Top. In Endres, A.C. (Ed.), Improving R&D Performance the Juran Way . New York : John Wiley & Sons.

15. Godfrey, A.B. (1996). Foreword. Data Quality for the Information Age, by Redman, T.C. . Boston, Massachusetts : Artech House.

16. Godfrey, A.B. (1995). Preface. Managerial Breakthrough 30th Anniversary Edition, by Juran, J.M. . New York, NY : McGraw - Hill.

17. Godfrey, A.B. (1995). The Malcolm Baldrige National Quality Award: Seven Years of Progress - 7000 Lessons Learned. Best on Quality, Vol. 5 : Vol. 5 (pp. 27-68). Milwaukee, Wisconsin : Quality Press.

18. Godfrey, A.B. (1995). Preface. Juran's Prescription for Quality Improvement in Health Care, Kathleen Jennison Goonan, Jossey . : Bass, San Francisco.

19. Godfrey, A.B. (1995). Foreword. Accelerated TQM in Health Care, Chip Caldwell . Milwaukee, Wisconsin : Quality Press.

20. Godfrey, A.B. (1995). Ten Areas for Future Research in Total Quality Management. In Ruben, B.D. (Ed.), Quality in Higher Education . New Brunswick, NJ and London : Transaction Publishers.

21. Godfrey, A.B. (1994). Foreword. Quality Wars, by Main, J. . New York : Free Press.

22. Godfrey, A.B. (1994). Preface. Managing Quality in Finance, Stoner, J.F., & Werner, F. . .

23. Godfrey, A.B., & Kammerer, E.G. (1993). Service Quality Versus Manufacturing Quality - Five Myths Exploded. The International Service Quality Handbook . : AMACOM, A Division of the American Management Association..

24. Godfrey, A.B. (1992). Quality and the Workforce in the United States. Better Quality of Work Life Through Productivity . Tokyo : Asian Productivity Organization.

25. Godfrey, A.B. (1991). Information Quality: A Key Challenge for the 1990s. The Best on Quality, Vol. 4 . Munich : Hanser Publishers.

26. Godfrey, A.B., & Endres, A.C. (1991). Foreword. Managing the Total Quality Transformation . New York : McGraw-Hill, Inc..

27. Godfrey, A.B. (1990). Graphical Methods for Quality Improvement. In Wadsworth, H.M. (Ed.), Handbook of Statistical Methods for Engineers and Scientists . New York : McGraw-Hill.

28. Godfrey, A.B., & Kerwin, R.E. (1988). Electronics Components Industries. In Juran, J.M., & Gryna, F.M. (Ed.), Section 29, Juran's Quality Control Handbook, Fourth Edition . New York : McGraw-Hill.

29. Godfrey, A.B., & Kolesar, P.J. (1988). Role of Quality in Achieving World Class Competitiveness. In Starr, M.K. (Ed.), Chapter 8, Global Competitiveness - Getting the U.S. Back on Track . New York : W.W. Norton & Company.

Conference Proceedings

1. Godfrey, A.B. (2001). Globalization: Trends, Challenges, and Observations . Proceedings of the European Organization for Quality Annual Congress, .

2. Godfrey, A.B. (1999). Strategic Deployment, Measurement and Six Sigma Quality. GEC North American Conference . Greensboro, NC.

3. Godfrey, A.B. (1999). Leadership for the Quality Century. Three-day special workshop for North Carolina State University Continuing Education in School of Textile Engineering and Management . Raleigh, NC.

4. Godfrey, A.B. (1999). The Key Quality Issue for the 21st Century. Central Oregon Quality Conference . Redmond, OR.

5. Godfrey, A.B. (1999). The Drive to Perfection or Back to Basics - What is the Problem Anyway?. Central Oregon Quality Conference . Redmond, OR.

6. Godfrey, A.B. (1999). The Tough Stuff - Measurement from Design to Balanced Business Scorecards. Central Oregon Quality Conference . Redmond, OR.

7. Godfrey, A.B. (1999). Six Sigma Executive Workshop. Special One-day Workshop . Stockholm, Sweden.

8. Godfrey, A.B. (1999). Key Issues in the United States Quality Revolution: Strategic Deployment, Measurement and Balanced Scorecards, Customer Loyalty and Six Sigma Quality. Swedish Annual Quality Conference . Goteborg, Sweden.

9. Godfrey, A.B. (1999). Six Sigma Executive Workshop. Special One-day Workshop . Uttrecht, The Netherlands.

10. Godfrey, A.B. (1999). Six Sigma Executive Workshop. Special One-day Workshop . Rotterdam, The Netherlands.

11. Godfrey, A.B., & DeFeo, J.A., & Chua, R. (1999). Six Sigma: From Strategic Deployment to Bottom-line Results. American Statistical Association Qualty and Productivity Research Conference, Sponsored by General Electric Research and Development . Schenectady, NY.

12. Godfrey, A.B. (1999). Quality Challenges for the 21st Century. 55th Annual Rochester Section Quality Conference . Rochester, NY.

13. Godfrey, A.B. (1999). Strategic Deployment, Customer Service and Balanced Scorecards. Special Workshop for Quality Leadership Conference . Fairview Health Systems, Minneapolis.

14. Godfrey, A.B., & Babé, I. (1999). New Directions in Innovation, Technology and Quality - Breakthroughs for the 21st Century. Proceedings of the 43rd European Quality Congress . Madrid, Spain.

15. Godfrey, A.B. (1999). Innovation, Technology and Quality: Executive Leadership and Bottom-line Results. Nokia Annual Senior Management Quality Conference . Helsinki, Finland.

16. Godfrey, A.B. (1999). Innovation, Technology and Quality. Special Presentation for MIT Innovation and Technology Conference . South Korea.

17. Godfrey, A.B., & Sandholm, L., & Kaerkes, W.M., & Freddy Soon, F., & Kanjanapanyakom, R. (1999). Total Commitment in Quality: The Competitive Edge Through the Millennia. The International Quality Conference . Bangkok, Thailand.

18. Godfrey, A.B. (1999). Quality Strategies for the Global Economy. Proceedings of IQC '99 - The International Quality Conference 99 . Bangkok, Thailand - Bangkok, Thailand.

19. Godfrey, A.B. (1999). Quality in the U.S.A. Today. Proceedings of Special Conference at Gioia Tauro Medcenter Container Terminal . Gioia Tauro.

20. Godfrey, A.B. (1999). Best Practices in Measuring Industry Excellence. QuEST Forum (the executive conference for the telecommunications users group writing TL 9000) . Washington, D.C..

21. Godfrey, A.B. (1998). New Trends in Management. FUNDECE . Buenos Aires, Argentina.

22. Godfrey, A.B. (1998). Does the Public Sector Have Something to Learn from the Private Sector?. Proceedings of the 1st North-American Congress on Quality in Organisations, Mouvement Québécois de la Qualité . Montreal, Canada.

23. Godfrey, A.B. (1998). From Leadership of Quality to Quality of Leadership: The Evolution of Quality in the United States . Proceedings of the 1st European Quality Convention, Joint Conference of the European Organization for Quality and European Foundation for Quality Management . Paris, France.

24. Godfrey, A.B. (1998). Dalla leadership della Qualita alla Qualita dela leadership. Settimana Europea Per La Qualita . Milan, Italy.

25. Godfrey, A.B. (1998). From Leadership of Quality to Quality of Leadership: The Evolution of Quality in the United States. 1st European Quality Convention, Joint Conference of the European Organization for Quality and European Foundation for Quality Management . Paris, France.

26. Godfrey, A.B. (1998). Quality Research in the United States. 1st European Quality Convention, Joint Conference of the European Organization for Quality and European Foundation for Quality Management . Paris, France.

27. Godfrey, A.B. (1998). Strategic Planning and Strategic Planning: The Critical Issues for Business Excellence. OTE Special Quality Conference . Athens, Greece.

28. Godfrey, A.B. (1998). From Leadership of Quality to Quality of Leadership:The Evolution of Quality in the United States. OTE Special Quality Conference . Athens, Greece.

29. Godfrey, A.B. (1998). Strategic Deployment. Special Workshop for Portugese Society of Quality and EGOR . Lisbon, Portugal.

30. Godfrey, A.B. (1998). Sharing Responsibilities - Sharing Benefits, Quality Improvmement in Health Care: The United States Revolution. Onassis Hospital 2nd Annual Conference . Athens, Greece.

31. The Evolution of Quality in the United States (1998). The Evolution of Quality in the United States. OTE Special Quality Conference . Larissa, Greece.

32. Godfrey, A.B. (1998). Measuring Quality for Performance Excellence. Ministry of Health Special Workshop . Kuala Lumpur, Malaysia.

33. Godfrey, A.B. (1998). Strategic Planning and Balanced Business Scorecards. EFQM Quality Management Conference . Brussels, Belgium.

34. Godfrey, A.B. (1998). Strategic Planning . Executive Forum: World Class Quality and Integrated Management . Universität St. Gallen, Institut für Technologiemanagement.

35. Godfrey, A.B. (1998). Strategie, jakost a podnikatelská výkonnost, (In Czech) . ást IV, 1.1 in Proceedings of Kvalita v podmínkáh Evropské unie , 106-115. Montanex, Prague.

36. Godfrey, A.B. (1998). Dolphins, Quality and Healthcare Reform. Mini-plenary session at the National Forum on Quality Improvement in Healthcare . Orlando, FL.

37. Godfrey, A.B. (1998). Strategy, Quality and Business Performance. Mezinárodní Konference, Quality in Europe: Sharing Responsibilities, Sharing Benefits . Prague.

38. Godfrey, A.B. (1998). Benchmarking Na Area Da Saude. Seminario Internacional . Sao Paulo, Brazil.

39. Godfrey, A.B. (1998). Processos de Melhoria (Blitz Team). Seminario Internacional . Sao Paulo, Brazil.

40. Godfrey, A.B. (1998). Processos De Qualidade Nos Hospitais. Seminario Internacional . Sao Paulo, Brazil.

41. Godfrey, A.B. (1997). The Future of Quality. Executive Leadership Forum . Raleigh, NC.

42. Godfrey, A.B., & Jos Van-de-Ven (1997). Taking Continuous Improvement Management Strategically!. Quality Conference in Europe . Amsterdam, The Netherlands.

43. Godfrey, A.B. (1997). As the World Turns, A Discussion of Quality Trends Throughout the World. International Academy of Quality for American Society for Quality 51st Annual Quality Congress . Orlando, FL.

44. Godfrey, A.B. (1997). The Future of Quality. North Jersey ASQC 1997 Spring Quality Conference . Parsippany, NJ.

45. Godfrey, A.B. (1997). The Future of Quality. Blazing the Way to Excellence, The Official Conference of the New Mexico Quality Awards . Albuquerque.

46. Godfrey, A.B., & DeFeo, J.A. (1997). Rapidly Changing Role of the Quality Professional. Proceedings of the European Organization for Quality Annual Conference . Trondheim, Norway.

47. Godfrey, A.B. (1997). Leadership, Quality and Change: Where Are We Now?. Office of Personnel Management's Tenth Annual National Conference on Federal Quality . Washington, D.C..

48. Godfrey, A.B. (1997). The Challenge to Industry: Alignment, Linkage, and Replication.. Proceedings of Milliken & Company's 17th Annual Quality Conference . Callaway Gardens, GA..

49. Godfrey, A.B. (1997). Strategic Deployment and High Performance Cultures. Institute for Healthcare Improvement National Forum . Orlando, FL.

50. Godfrey, A.B. (1997). The Interaction of ISO Standards, Total Quality Management and Regulations. 51st Session of the International Statistical Institute . Istanbul.

51. Godfrey, A.B. (1996). Quality Management in the U.S.A. - The Revolution Continues. Proceedings of the European Organization for Quality Annual Conference . Berlin.

52. Godfrey, A.B. (1996). From There to Here, and Then Where? - A Brief Review of Quality Management Over the Past Few Years. Proceedings of the Conference of the Royal Institute of Technology . Stockholm.

53. Godfrey, A.B. (1996). TQM as a Driver of Business Performance. International Academy for Quality Preconference Workshop, The Integration of Total Quality Management and Business Management, International Conference on Quality . Yokohama.

54. Godfrey, A.B. (1996). Why CAFE is Good for Connecticut. Connecticut Award for Excellence Award Ceremony . Hartford.

55. Godfrey, A.B. (1996). The Role of Leadership in Achieving Success. Quality Conference in Europe, The Conference Board . Berlin.

56. Godfrey, A.B. (1996). New Directions for TQM in the Next Decade. IAQ Special Session at ASQC Annual Congress . Chicago.

57. Godfrey, A.B. (1996). Using the Past to Improve the Future. Special Session at ASQC Annual Congress . Chicago.

58. Godfrey, A.B. (1996). Quality Improvement Through Quality Awards. Norweigan Quality Conference . Kristiansand.

59. Godfrey, A.B. (1996). New Challenges in Global Business Competition. Eleventh Annual Conference on Making Statistics More Effective in Schools of Business . Anchorage, Alaska.

60. Godfrey, A.B. (1996). Quality Culture Assessment. Proceedings of Quality 96 . Brussels, Belgium.

61. Godfrey, A.B. (1996). At The Cutting Edge of Quality: Ten Clear Trends for Quality Over the Next Decade. Proceedings of the I Conferencia Internacional Sobre Calidad En La Gestion, CICAL 96 . Madrid.

62. Godfrey, A.B. (1996). The Impact of Quality on Worldwide Competitiveness. U.S. Senate Productivity Awards for Nevada Conference and Banquet . Las Vegas.

63. Godfrey, A.B. (1995). Quality and Efficiency: Gateway to the Future, Gateway to Business Success. Proceedings of The World LPG Forum, . Istanbul.

64. Godfrey, A.B. (1995). The Role of Statistics in Modern Quality Management . Proceedings of European Organization for Quality Seminar of Committee on Statistical Methods . Budapest.

65. Godfrey, A.B. (1995). Quality and Efficiency: Gateway to the Future, Gateway to Business Success. Quality Forum of the Nova Scotia subsection of the American Society of Quality Control . Halifax, Nova Scotia.

66. Godfrey, A.B. (1995). The Quality Revolution in the United States. Connecticut Quality Council Annual Conference .

67. Godfrey, A.B. (1995). Quality Management and the Bottom Line. Presentation at IMPRO95 . Orlando, FL.

68. Godfrey, A.B., & Caldwell, C., & Edwards, J.S. (1995). Creativity, Innovation and Quality. Special Workshop at IMPRO95 . Orlando, FL.

69. Godfrey, A.B. (1995). Successful Quality Leadership: Alignment, Linkage and Replication. Workshop Session at The 1995 International Conference, Achieving and Sustaining World Class Leadership . New York City.

70. Godfrey, A.B. (1995). The Worldwide Reach of the Baldrige Criteria. Satellite Broadcast for Achieving and Sustaining World Class Leadership: Using the Baldrige Quality Criteria and Other Best Practice Strategies, International Institute for Learning, Inc. and the PBS Business Channel . New York City.

71. Godfrey, A.B. (1995). Customer Loyalty and Satisfaction. ASQC Annual Congress . Cincinnati.

72. Godfrey, A.B. (1995). The Dreaded Not-Invented-Here Syndrome. Performance Improvement Conference . St. Paul, Minnesota.

73. Godfrey, A.B. (1995). The Fundamentals of Quality - The Fundamentals of Business Success.. The HMO Group's Eighth Annual Board of Directors Symposium, Phoenix, Arizona. .

74. Godfrey, A.B. (1995). Beyond the Basics - Revolutionary Versus Evolutionary Rates of Change. Proceedings of the 39th European Quality Congress . Lausanne, Switzerland.

75. Godfrey, A.B. (1995). Symposia for Leaders & Learners. Executive Leadership Symposium for National Forum on Quality Improvement, Institute for Healthcare Improvement . Orlando, FL.

76. Caldwell, C., & Godfrey, A.B. (1995). Accelerated Replication Teams. Workshop for National Forum on Quality Improvement, Institute for Healthcare Improvement . Orlando, FL.

77. Godfrey, A.B. (1995). Industry's Achilles' Heel. The Research Foundation of State University of New York . Albany, NY.

78. Godfrey, A.B. (1995). Critical Issues in Service Quality Management.. Proceedings of the Fourth Annual Service Quality Conference, Baltimore, MD. .

79. Godfrey, A.B. (1994). Rapid Change of Performance in America's Leading High Technology Companies. Annual Meetings & Technical Conference, Korean-American Scientists and Engineers Association . Washington.

80. Godfrey, A.B. (1994). Curing Health Care: Lessons FromThe First Seven Years. Improving Health Care: The World Perspective . London.

81. Godfrey, A.B. (1994). Quality: It's No Longer an Option. Nova Scotia Quality Forum . Halifax.

82. Godfrey, A.B. (1994). Rediscovering the Fundamentals to Reinvent the Future.. Proceedings of IMPRO94, Juran Institute, Inc., Wilton, CT .

83. Godfrey, A.B. (1994). Curing Health Care: Lessons from the First Seven Years . Improving Healthcare - The World Perspective . London.

84. Godfrey, A.B., & Kano, N., & Sandholm, L. (1994). International Panel on TQM in Japan, Sweden and U.S.A.. 48th Annual Quality Congress . Las Vegas.

85. Godfrey, A.B. (1994). Sevice Quality Management: Critical Issues, Important Actions and Long-Term Results. Measuring and Managing for Service Quality Conference . Miami.

86. Godfrey, A.B. (1994). Is There Any Real Value in Customer Satisfaction?. American Society for Quality Control Textile and Needle Trades Division Conference . Memphis.

87. Godfrey, A.B., & Myers, D.H. (1994). Self-Assessment Using the Malcolm Baldrige National Quality Award. The First European Forum on Quality Self-Assessment . Milano, Italy.

88. Godfrey, A.B. (1994). Exceeding Customer Quality Expectations - Beyond 1994.. Proceedings of the ASQC Textile & Needle Trades Division 1994 Conference, Memphis, TN .

89. Godfrey, A.B. (1994). Self- Assessment Using the Malcolm Baldrige National Quality Award.. Proceedings of the First European Forum on Quality Self-Assessment, Milan, Italy , 67-77.

90. Godfrey, A.B. (1994). Revolution in Health Care Quality.. Proceedings of the 38th European Organization Quality Congress, Lisbon .

91. Godfrey, A.B. (1994). The Dreaded Not-Invented-Here Syndrome.. Proceedings of the Sixth National Forum on Quality Improvement in Health Care, San Diego .

92. Godfrey, A.B., & Jay Hughes, M.D. (1994). Possible Concepts for Quality Improvement in European Health Care. European Conference on Quality in Health Care . Zürich.

93. Caldwell, C., & Godfrey, A.B., & Jay Hughes, M.D. (1994). Conceptual Framework for a Process of Quality Improvement in Health Care. European Conference on Quality in Health Care . Zürich.

94. Godfrey, A.B. (1993). Quality: Looking Back 50 Years. Rochester Section, American Society for Quality Control, Keynote for Opening of 50th Anniversary Year . Rochester, New York.

95. Godfrey, A.B. (1993). Starting Total Quality Management Small Businesses and Departments. Tallahassee Total Quality Forum . Tallahassee, Florida.

96. Godfrey, A.B. (1993). A Review of the Malcolm Baldrige National Quality Award and How Companies are Using the Award for Self Assessment.. Presentation for Ciba-Geigy Conference, Basel, Switzerland .

97. Godfrey, A.B. (1993). Ten Clear Trends for the Next Ten Years.. ," Profiting From Total Quality, Report Number 1048, The Conference Board, New York, New York , 35-37.

98. Godfrey, A.B. (1993). Total Quality Management: Critical Issues on Planning, Measurement and Implementation.. Total Quality Management Satellite Broadcast Series, George Washington University Continuing Engineering Education Program, Washington, D.C. .

99. Godfrey, A.B. (1993). TQM: Past Successes (A Few Failures) and Future Trends. The Sixth Annual Quality Conference, The Conference Board . New York.

100. Godfrey, A.B. (1993). Ten Clear Trends for the Next Ten Years. Keynote Talk at Quality - The New Horizon, Forum '93, The Toronto Section, ASQC . Toronto, Canada.

101. Godfrey, A.B. (1993). Forecasting, Information Quality, and Strategic Management. ISF 93 - The Thirteenth Annual Symposium of Forecasting . Pittsburgh.

102. Godfrey, A.B. (1993). Trends in Total Quality Management: Wild Predictions for the Next Ten Years. Quality and Productivity Research Conference, Tenth Anniversary Conference, Jointly Sponsored by The Quality and Productivity Section of the American Statistical Association, AT&T Bell Laboratories and The University of Tennessee . Knoxville.

103. Godfrey, A.B. (1993). Information Quality - An Important Challenge for Modern Quality Management.. Proceedings of the European Organization for Quality Congress, Helsinki, Finland .

104. Godfrey, A.B. (1993). Customer Satisfaction, Customer Retention or Customer Loyalty?. Proceedings of the 1993 Trustee Series, The Conference Board, New York .

105. Godfrey, A.B. (1993). Past Lessons, Current Events, and Future Trends in Total Quality Management. Keynote Address for 1993 Total Quality Forum, The University of New Mexico College of Engineering and The Robert O. Anderson Schools of Management . Albuquerque.

106. Godfrey, A.B. (1993). Executive Leadership in Total Quality. Total Quality Forum, The University of New Mexico College of Engineering and The Robert O. Anderson Schools of Management . Albuquerque.

107. Godfrey, A.B. (1992). A Roadmap to Total Quality Management. General Session Presentation at Human Side of Quality Conference . Lakewood.

108. Godfrey, A.B. (1992). Global Competitiveness and TQM. Reaching for the Top: The Role of Quality in Competitiveness, Electrical and Electronic Manufactures Association of Canada Annual Conference . Montreal.

109. Godfrey, A.B., & Berwick, D.M., & Cappzzalo, G. (1992). Toward a New Era of Customer Satisfaction: Total Quality Management in Long-Term Care. American Medical Health Care Association Executive Forum . San Francisco, California.

110. Godfrey, A.B. (1992). Quality. The 1992 Telecommunications Summit . Irvington, Virginia.

111. Godfrey, A.B. (1992). TQM in America - Revolutionary Improvement or Just Smoke. Plenary Presentation at Winning With Quality, The 1992 North Carolina Annual Quality Conference .

112. Godfrey, A.B. (1992). Ten Clear Trends for the Next Ten Years. IMPRO92, Juran Institute, Inc. . Chicago, Illinois.

113. Godfrey, A.B. (1992). Edwards Medal Address. American Society for Quality Control Annual Quality Congress . Nashville, Tennessee.

114. Godfrey, A.B. (1992). Building a Foundation for Total Quality Management. Schering Laboratories Special Conference on Outcomes Management for Total Quality Care . San Francisco, California.

115. Godfrey, A.B. (1992). Software Quality is Different. ISQE92 . San Francisco, California.

116. Godfrey, A.B. (1992). Roadmap to Total Quality Management. Proceedings of the Global Quality Congress, The Strategy for the '90s . Singapore.

117. Godfrey, A.B. (1992). Lessons Learned - Quality in the Service Industries. Keynote Address at Quality Assurance in the Government, The Washington Statistical Society . Bethesda, Maryland.

118. Godfrey, A.B., & Hoogstoel, R.E. (1992). Planning for Total Customer Satisfaction. Total Customer Satisfaction, International Institute of Research Conference . Toronto, Canada.

119. Godfrey, A.B. (1992). Quality Improvement in Small and Mid-Sized Manufacturers. Oral Testimony to Subcommittee on Technology and Competitiveness, US Congress .

120. Godfrey, A.B. (1992). Road Map to Total Quality Management. Princeton Section of the American Society for Quality Control . Somerset, NJ.

121. Godfrey, A.B. (1992). The ISO 9000 Series, the Malcolm Baldrige National Quality Award and Total Quality - Recent Experiences in the United States. United Kingdom Engineering Quality Forum Annual Lecture . London, UK.

122. Godfrey, A.B. (1992). Ten Clear Trends for the Next Ten Years. Proceedings of IMPRO92 . Juran Institute, Inc - Juran Institute, Inc., Wilton, CT.

123. Godfrey, A.B. (1991). Quality and the Workforce in the United States . Proceedings of the International Productivity Congress . Bangkok, Thailand.

124. Godfrey, A.B. (1991). The Road to TQM: Basic Concepts. Fifth European Seminar on Top Management and Quality . St. Gallen, Switzerland.

125. Bransky, J., & Riley, R., & Godfrey, A.B. (1991). Candid Discussion of Cadillac's Experience Receiving the Malcolm Baldrige National Quality Award. Panel Discussion at National Roundtable on Quality II . Palm Springs.

126. Godfrey, A.B. (1991). Leadership Issues for the Corporate Executives in Total Quality Management. Keynote Address for the 18th Annual A.I.C.E. Conference . Davenport, IA.

127. Godfrey, A.B. (1991). Statistical Thinking for Total Quality Management. Graduate School of Business, University of Chicago . Chicago, Illinois.

128. Godfrey, A.B. (1991). Lessons Learned - Quality in the Service Industries. Joint Statistical Meetings . Atlanta, Georgia.

129. Godfrey, A.B. (1991). Total Quality Theory and Practice.. ," Proceedings of Meeting the Challenge, Strategic Quality Management Conference of the Soviet Quality and Certification in Machinery Organization and the Soviet Machine Tool Ministry, Moscow .

130. Godfrey, A.B. (1990). Strategic Quality Management - the Competitive Challenge for the '90s. 4th European Senimar on Top-Management and Quality . Zurich.

131. Juran, J.M., & Godfrey, A.B. (1990). Total Quality Management (TQM) -- Status in the U.S.. Presentation at the Senior Executive Conference on Total Quality Control, Union of Japanese Scientists and Engineers . Tokyo.

132. Godfrey, A.B. (1990). La strategia della qualita processo, prodotto, servizio, mercato. Studio Ambrosetti . Torino, Italy.

133. Godfrey, A.B. (1990). La Gestione Strategica Della Qualita, [In Italian].. Studio Ambrosetti, Torino .

134. Godfrey, A.B. (1990). Come Ottenere La Qualita, [In Italian].. Studio Ambrosetti, Torino .

135. Godfrey, A.B. (1990). Teaching Statistical Thinking to Managers. Proceedings of the Fifth Annual Conference, Making Statistics More Effective in Schools of Business .

136. Godfrey, A.B. (1990). Information Quality: A Key Challenge for the 1990s. 8th Triennial Conference of the International Academy of Quality . San Francisco, California.

137. Godfrey, A.B. (1990). Strategic Quality Management. 46th Annual Quality Conference, Rochester Section, ASQC . Rochester, New York.

138. Godfrey, A.B. (1990). Top Down or Bottom Up - How Do You Manage Quality Anyway?. Conference of Organizational Systems Designers . Washington.

139. Godfrey, A.B. (1990). Health Care Quality Improvement - First Lessons. 1990 AAAS Annual Meeting, Special Session on Delivering Quality Health Care . New Orleans.

140. Godfrey, A.B. (1990). Recent Advances in American Quality: What We Need to Compete. The Best of America, 18th National Conference on Productivity and Quality Improvement . Washington.

141. Juran, J.M., & Godfrey, A.B. (1990). Worker Participation -- Developments in the USA . Proceedings of the ICQCC '90 . Tokyo.

142. Juran, J.M., & Godfrey, A.B. (1990). Total Quality Management (TQM) -- Status in the U.S.. Proceedings of the Senior Executive Conference on Total Quality Control . Union of Japanese Scientists and Engineers - Union of Japanese Scientists and Engineers, Tokyo.

143. Godfrey, A.B. (1990). Quality Management in Services Industries. Proceedings of Total Quality Management in the United States' Service Industry . Tokai University Pacific Center - Honolulu.

144. Godfrey, A.B. (1989). Making Quality Happen: What Works, What Doesn't.. Proceedings of 33rd EOQC Annual Conference, Vienna .

145. Godfrey, A.B. (1989). Strategic Quality Management. New Zealand Organization for Quality Assurance . Christchurch.

146. Godfrey, A.B., & Berwick, D.M. (1989). Quality and Productivity - Strategic Imperatives for Healthcare CEO's. American College of Healthcare Executives Executive Session Conference . Washington, D.C..

147. Godfrey, A.B. (1989). Principles of Quality Management. The Healthcare Forum's 1989 Annual Meeting . San Francisco, California.

148. Godfrey, A.B. (1989). Quality Improvement Success Stories. The Healthcare Forum's 1989 Annual Meeting . San Francisco, California.

149. Godfrey, A.B. (1989). Making Quality Happen - The Role of the Senior Executive. Malaysian Institute of Management . Kuala Lumpur.

150. Early, J.F., & Garvin, D., & Godfrey, A.B., & Berwick, D.M. (1989). The Power of Quality. The Healthcare Forum . San Diego, California.

151. Godfrey, A.B. (1989). The Future of Quality Management: Planning for Quality. ASQC, Northeast Tennessee Section .

152. Godfrey, A.B. (1989). Successful Strategies for Managing Quality. Quality Expo International . Chicago, Illinois.

153. Godfrey, A.B. (1989). Strategic Quality Management. William G. Hunter Conference on Quality . Madison, WI.

154. Godfrey, A.B. (1989). Quality Management: What Works, What Doesn't. Joint meeting of the Princeton Sections, ASQC and IEEE .

155. Godfrey, A.B. (1988). Training and Education for Company-wide Quality Management in the United States.. Transactions of 6th EOQC European Seminar of the Education and Training Committee, Paris .

156. Godfrey, A.B. (1988). Managing Quality - Today's Opportunities Tomorrow's Challenges. International Test Conference . Washington, D.C..

157. Godfrey, A.B. (1988). Statistics, Quality and the Bottom Line. Youden Memorial Address, ASA/ASQC Fall Technical Conference .

158. Godfrey, A.B. (1988). Improvement of Products and Processes: Basic Concepts and Processes.. Transactions of EOQC Seminar on Improvement and Optimization of Products and Processes, Salzburg , 101-106.

159. Godfrey, A.B. (1988). The Juran Approach to Quality Management.. Transactions of EOQC Seminar on Improvement and Optimization of Products and Processes, Salzburg , 107-117.

160. Godfrey, A.B. (1988). Quality Of Service And Staff in A Training Environment. National Educa¬tional Quality Initiative Seminar . Washington, D.C..

161. Godfrey, A.B. (1988). Managing Quality: Recent Trends and Future Prospects. Joint Meeting of the Princeton Sections of the ASQC and IIE . Somerset, NJ.

162. Godfrey, A.B. (1988). Leadership for Quality Healthcare: Top Management's Role. The Critical Link: Managing Quality and Productivity in Healthcare Conference . Orlando, FL.

163. Godfrey, A.B. (1988). Quality and Excellence: What Do They Really Mean?" . Panel member, Federal Quality and Productivity Improvement Conference . Washington, D.C..

164. Godfrey, A.B. (1988). Lessons for Top Management. American Healthcare Institute Governance Education Conference . Phoenix, AZ.

165. Godfrey, A.B. (1988). Breakthroughs in Quality. Joint Meeting of the Southern Connecticut Sections of the ASQC and IIE . Bridgeport, CT.

166. Godfrey, A.B. (1988). Planning For Quality And Productivity. American Electronics Association Meeting . San Jose, CA.

167. Godfrey, A.B. (1988). America's Competitive Crisis - Is Engineering Education to Blame?. Proceedings of American Society for Engineering Educators Annual Conference, Louisville, KY .

168. Godfrey, A.B. (1987). The Potential of Quality Control Methods. National Demonstration Project on Industrial Quality Control and Health Care Quality . Boston, MA.

169. Godfrey, A.B. (1987). A Modern Approach to Quality Management. ASQC and Technical College of Alamance Seminar on Managing for Quality . Burlington, NC.

170. Godfrey, A.B. (1987). Quality By Design. National Productivity Congress . Singapore.

171. Godfrey, A.B. (1987). Expanding the Utilization of Statistical Tools in Research, Engineering, and Development. Panel Discussion at the Eastman Kodak Company Corporate Technical Quality Conference . Rochester, NY.

172. Godfrey, A.B. (1987). A Short Review of the Major Points in Managing Quality. Dr. William G. Hunter Conference on Quality . Madison, WI.

173. Frakes, W.B., & Godfrey, A.B. (1987). Expert Systems and Artificial Intelligence in Quality Control and Reliability. Columbia University School of Business Seminar . New York, NY.

174. Godfrey, A.B. (1987). Innovations in Statistical Quality Control. American Society of Engineering Educators Annual Meeting . Reno, NV.

175. Godfrey, A.B., & Hooper, J.H. (1987). Graphical Methods for Presentations To Upper Management. American Statistical Association Annual Meetings . San Francisco, CA.

176. Godfrey, A.B. (1987). Improving the Quality of Business Statistics: A Process Approach. Discussant at special session of Section on Education, American Statistical Association Annual Meetings . San Francisco, CA.

177. Zahn, D.A. & Benson, P.G., & Godfrey, A.B., & Miller R.B., & Shen, L.A. (1987). Applications of Recent Methodology in Improving the Quality of Business Statistics Courses: A Process Approach.. 1987 Proceedings of the Section on Statistical Education of the American Statistical Association, San Francisco .

178. Godfrey, A.B. (1986). Industry's Approach to Teaching Quantitative Sciences: Lessons for the Medical Community. Harvard Medical School .

179. Godfrey, A.B. (1986). The Statistician's Role in Quality Management. Panel member at ASQC's 1986 Annual Quality Congress .

180. Godfrey, A.B. (1986). The Role of Statistics in American Industry. American Society for Quality Control Annual Meeting . Anaheim, CA.

181. Godfrey, A.B. (1986). Graphical Methods for Quality Improvement. American Society for Quality Control - Rochester Section, Annual Meeting . Rochester, NY.

182. Godfrey, A.B. (1986). Optimizing the Design of Products and Processes . Proceedings of the EOQC Seminar on Sampling Methods . Prague.

183. Godfrey, A.B. (1986). Statistics in Engineering. American Statistical Association Annual Meeting . Chicago.

184. Godfrey, A.B. (1985). The Future of Statistics in Industry and Government. Panel Discussion at the Conference on the Occasion of the 25th Anniversary of the Department of Statistics at the University of Wisconsin .

185. Godfrey, A.B. (1985). Training and Education in Quality and Reliability. American Society for Quality Control, Rochester Section .

186. Godfrey, A.B. (1985). Statistical Graphics for Improving Quality and Reliability. American Society for Quality Control, Charleston Section .

187. Godfrey, A.B., & Leon, R.V. (1985). Graphical Methods for Improving Quality and Productivity. Ellis R. Ott Conference . New Brunswick, NJ.

188. Godfrey, A.B. (1985). Training and Education for Quality and Reliability. International Communications Conference . Chicago, IL.

189. Godfrey, A.B. (1985). Training & Education in Quality & Reliability - A Modern Approach. Advances in Statistical Quality Control Conference . Winnipeg, Manitoba.

190. Godfrey, A.B. (1985). Training & Education for Engineers for Quality, Productivity and Reliability. Proceedings of the International Communications Conference 85 .

191. Godfrey, A.B. (1985). Computers in Training and Education. American Statistical Association Annual Meeting . Las Vegas, NV.

192. Godfrey, A.B. (1984). Graphical Methods for Controlling and Improving Quality. ASQC Long Island Section Chapter Meeting .

193. Godfrey, A.B. (1984). Graphical Methods for Quality Improvement. ASQC Section Meeting . Rochester, NY.

194. Godfrey, A.B. (1984). Training and Education in Statistics: An Industry View. American Statistical Association Annual Meeting . Philadelphia, PA.

195. Godfrey, A.B. (1983). Graphical Methods for Quality Improvement. Ellis R. Ott Conference . New Brunswick, NJ.

196. Godfrey, A.B. (1983). Applications of Statistics in National and International Standards. ASA Chapter Meeting . Atlanta, GA.

197. Godfrey, A.B. (1983). Quality Productivity, Management & Statistics. Virginia Tech Statistics Seminar . Blacksburg, VA.

198. Godfrey, A.B. (1983). Worldwide Quality Levels and Tools for Quality and Productivity. Conference for Federal Executives on Business Policy and Operations - Quality Assurance in American Industry, The Brookings Institution . Washington, D.C..

199. Godfrey, A.B. (1983). Statistical Tools for the '80's. Statistical Education and Quality Control for Improved Productivity Workshop, ASA Annual Meeting . Toronto, Canada.

200. Godfrey, A.B. (1981). A Worm's Eye view of Systems Engineering in a R & D Environment. Senior Engineering Seminar, Georgia Institute of Technology .

201. Godfrey, A.B. (1981). Advanced Graphical Techniques. American Society for Quality Control, Rochester Section .

202. Godfrey, A.B. (1981). A Discussion of Graphical Methods for the Analysis and Presentation of Data. American Society for Quality Control, Princeton Section .

203. Godfrey, A.B. (1980). An Introduction to the Use of Graphical Methods for the Analysis and Presentation of Data. American Society for Quality Control, Tappan Zee Section .

204. Godfrey, A.B. (1980). Applications of Graphical Displays in Quality Control. American Society for Quality Control, Delaware Section .

205. Godfrey, A.B. (1980). Graphical Statistics for Failure Data Analysis. Washington Statistical Society .

206. Godfrey, A.B. (1979). Multivariate Graphics for Control Charts. American Society for Quality Control, Rochester Section .

207. Godfrey, A.B. (1979). Tutorial on Statistical Graphical Applications and Methods. Advanced Topics in Statistics Section of the 31st Annual Conference on Quality Control and Statistics in Industry .

208. Godfrey, A.B. (1978). Estimating Reliability in the Factory. American Society for Quality Control, Montreal Section .

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