Need Help?
Can't figure out which network drive has what you need? Need Spam protection? Look no further than these pages for step-by-step instructions to common helpdesk calls. If you have a topic that you think would be beneficial to all, please let us know and we'll make it available for everyone.TCO HelpDesk
TCO Help Topics
- How to manually install pdfFactory Pro
- SpamPal Setup Instructions
- Network Drives: What are they?
- Accessing ("Mapping") a Network Drive in Windows
- Home Security for Users
Personal Computer Support
We provide numerous ways for you to work from home. We have a VPN that allows you to map drives from home. You can also check your email using webmail.ncsu.edu. You calendar can be checked at webcal.ncsu.edu. You can also access your H drive using Internet explorer by going to http://www.tx.ncsu.edu/hdrive.
As far as software and hardware, we do not provide any support for home or personally owned computers (note the exception of student owned computers). Please refer to this page for futher information. OIT Support Page
Surplus Computers
We do not support any computers bought at surplus. This includes computers bought with the intention of bringing it back for research purposes. The only computers that will receive a network connection, hardware and software support are those bought from University accounts.
