Mike Freeman
Operations & Systems
Specialist
Contact Info
| Job Description: | |
| 1) General Administration (Ryan Leap will backup) | |
| a) Change out tapes for servers | |
| b) Install new network printers & setup the network drivers and permissions | |
| c) Unity Account Creation Request | |
| d) Windows Domain Account | |
| e) Manage hes records for people/machines | |
| f) Manage email aliases/forwards, etc | |
| 2) Make software packages to distribute college wide (Ryan Leap will backup) | |
| 3) NCSTATE.NET contact person for Network Hardware Problems | |
| 4) Microsoft Development and Implementation(Active Directory/Server OS) | |
| 5) Distribute Help Desk Calls to the Correct Position in TCO (Ryan Leap will backup) | |
| 6) Planning Future Software/OS needs | |
| 7) Participate in LAN Administrators Meeting (Ryan Leap will backup) | |
| 8) COMTECH Network Administrators Meeting (Ryan Leap will backup) | |
| 9) Novell Administrators Group (Ryan Leap will backup) | |
| 10) Periodic Network Monitoring (Open FTP ports, IP Stealing, etc.) | |
| 11) Student Owned Wireless Laptop Initiative | |
| a) Planning and Implementation of Pilot Program | |
Ryan Leap
Operating & Systems
Analyst
Contact Info
| Job Description: | |
| 1) Software licensing for College of Textiles Computers | |
| a) Get quotes for software | |
| b) Order software and organize vouchers/books/CDs | |
| 2) General Computing Labs (4404,4409) | |
| a) Installation/Re-installation of Computers | |
| b) Integrate new hardware/software configurations | |
| 3) Make software packages for software to be put on/update regular suite (Mike Freeman will backup) | |
| 4) Make ghost images of new laptops/special computers | |
| 5) Make disks for home distribution | |
| 6) Install special software (Mona, Vision, Lectra, etc.) | |
| a) TE Lab Software (IronCad,COSMOS,SolidWorks,IWB) | |
| b) DDC (Lectra, PowerCurve, MONA, Vision, Scotweave, PCMacLAN, Gerber) | |
| c) Apparel Lab (Lectra, Gerber, Micrographix, PDS) | |
| 7) NT Meeting (Mike Freeman will backup) | |
| 8) Networking Issues (Mike Freeman will backup) | |
| a) Hostname Registration | |
| 9) Liaison to main campus about 4404 type computer installs (2000, Linux, Mac) | |
| 10) Install new computers in specialty labs | |
| 11) Training for faculty and staff | |
| 12) Backup for Periodic Network Monitoring (Open FTP ports, IP Stealing, etc.) | |
| 13) Communication link between TCO and Academic Programs (Mike Freeman will backup) | |
| 14) University IT Meeting (Mike Freeman will backup) | |
Mark Haven
Technology Support Technician
Contact Info
| Job Description: | |
| 1) Help Desk (User Calls) | |
| a) Troubleshoot problems with scanners and printers | |
| b) Troubleshoot problems with motherboards | |
| c) Troubleshoot problems with hard drives, floppy drives and zip drives. | |
| d) Replace fans, power supplies | |
| e) Email Problems | |
| f) Office Product Problems | |
| g) Help with profile problems (email, default directories, etc.) | |
| h) Support Macintosh hardware/software questions | |
| 2) Research new technologies in hardware (DVD, palm pilot, wireless LAN, Operating Systems, etc) | |
| 3) Hardware Ordering/Quotes | |
| a) Replace Broken Hardware | |
| b) Computer/Parts Ordering | |
| c) Get quotes for new requested computers/parts | |
| d) Order New Computers | |
| 4) Surplus (Ryan Leap will backup) | |
| 5) Moving Computers | |
| 6) Install new faculty/staff computers with OS & regular suite of software | |
| 7) Keep up to date inventory of computers | |
| 8) Networking Issues (Ryan Leap will backup) | |
| a) Trouble-Shoot Network Hardware and Maintenance of Wiring Closets | |
| b) Hook up new network connections (Krone Patches, CAT5 cable, hubs) | |
| 9) Hardware/Software Combo Installs | |
| a) Install new peripherals (CD-RW, ZIP, etc.) | |
| b) Install local printers & scanners on computers | |
New Hire
Technology Support Technician
Contact Info
| Job Description: | |
| 1) General Student Computer Lab 4404 and 4409 | |
| a) Hire lab operators | |
| b) Train lab operators | |
| c) Support Textiles Students questions when lab operators aren't around | |
| d) Backup to Ryan Leap for 4404 and 4409 lab installs | |
| e) Schedule rooms 4404 and 4409 | |
| 2) Help Desk (User Calls) (Mark Haven will backup) | |
| a) Troubleshoot problems with scanners and printers | |
| b) Troubleshoot problems with motherboards | |
| c) Troubleshoot problems with hard drives, floppy drives and zip drives | |
| d) Replace fans, power supplies | |
| e) Email Problems | |
| f) Office Product Problems | |
| g) Support Macintosh hardware/software questions | |
| 3) Hardware Returns (Mark Haven will backup) | |
| 4) Manage web pages for TCO | |
| 5) Setup new professors/staff with login, printers, email, etc (Mark Haven will backup) | |
| 6) Backup for Ryan Leap with Software Licensing/Ordering | |
| 7) Student Owned Wireless Laptop Initiative (Mike Freeman will backup) | |
| a) Create images of student computer models for distribution | |
| b) Primary support of software problems for students in pilot program | |
| c) Application CD distribution | |
