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Organizations receptive to change remain viable and healthy in today’s highly competitive business environment. However, as many experienced professionals know, resistance to change is natural and prevalent. Overcoming this resistance to change is perhaps one of the toughest challenges leaders will face. Mastering these leadership essentials allows one to leverage the power of a process improvement program to effect meaningful change for your organization. You will be viewed as a lead change agent and be expected to lead people, programs, and projects toward business process optimization.