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Key Notes
Other Speakers
Bio of Blanton Godfrey
Blan Godfrey is Dean and Joseph D. Moore Distinguished Professor of North Carolina State University’s College of Textiles, the leading college of its kind
in the United States. The college annually awards about half of the country’s bachelor’s degrees and advanced degrees in textiles. The college is a research leader in medical and biotextiles, nonwoven materials, innovative fibrous systems, polymer science, technology management, product development, high-strength fabrics, and thermal, biological and chemical protection and comfort.
Before becoming dean at NC State University, Blan was Chairman and CEO of Juran Institute, Inc. from 1987 to July 2000. Blan joined Juran Institute after 14 years at AT&T Bell Laboratories, the last five as Head of the Quality Theory & Technology Department. Blan was also an Adjunct Professor in the Industrial Engineering and Operations Research Department, Fu Foundation School of Engineering and Applied Science at Columbia University where he taught courses in advanced quality methods and management of quality in the graduate school for nineteen years. He also taught part of summer session classes at Harvard University in clinical quality for four years as a visiting lecturer. After receiving his B.S. in physics from Virginia Tech Blan served in the U.S. Army for five years. After completing his last assignment as Captain on a special project team in Viet Nam, Blan returned to college receiving an M.S. and Ph.D. in statistics from Florida State University.
Blan is an Academician of the International Academy of Quality; a Fellow of the American Statistical Association; Fellow of the American Society for Quality; Fellow of the Royal Society for the encouragement of Arts, Manufacturers, and Commerce; Fellow of the World Academy of Productivity Sciences; Member, Sigma Xi; Member of New York Academy of Sciences, and Founding Editor of ASQ’s Six Sigma Forum Magazine. He helped with the creation of the United States Malcolm Baldrige National Quality Award and served as a judge for the first three years.
For many years he has been intensely involved with quality in health care starting with his role as Co-Principal Investigator and Co-founder for the National Demonstration Project on Quality Improvement in Health Care that evolved to become the Institute for Healthcare Improvement where he serves as a member of the Board of Directors. He served as a member of National Advisory Council for the Robert Wood Johnson Foundation’s new initiative in health care, “Pursuing Perfection: Raising the Bar in Healthcare Quality.” He has also served as a judge for the Veterans Administration Hospitals quality award, chaired the Air Force Quality Award, and has served on the state award boards in Florida, Connecticut, and North Carolina.
He serves on the boards of a number of organizations including the Textile Clothing and Technology Corporation, the National Textile Center, Instrumar, the American Textile History Museum, the North Carolina Board of Science and Technology, the National Textile Center, the North Carolina Patient Safety and Quality Council, and the Emerging Issues Forum. He is also a member of the North Carolina Institute of Medicine. Blan has worked in over 60 countries, published over 200 articles, five books and numerous book chapters. He has received a number of awards including the Edwards medal from ASQ, the Deming Lecturer from ASA, and the Grayson Medal from ASQ in May 2008.
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Bio of Matthew Krathwohl
Matt Krathwohl is responsible for leading Memorial’s Lean Six Sigma deployment as well as developing innovative strategic alliances. In early 2006, what began as a discussion with senior leaders regarding performance improvement, has led to the creation of a new department called Performance Excellence that is staffed with four full-time Lean Six Sigma “Black Belts” and led by Matt. He is also involved in building Memorial’s innovation infrastructure and creating relationships with companies such as Procter & Gamble and Nike Corporation to further Memorial’s innovation goals.
Matt’s diverse career has included working with business development opportunities, acquisitions, and divestitures as Director of Corporate Planning & Development with Whirlpool Corporation. He has also served as a Manager with Ernst & Young’s national healthcare consulting practice.
Currently, Matt is on the development team for the Notre Dame Exchange, a multi-organizational learning alliance focused on creating a new to the world leadership development program. He serves as a member of Memorial’s Innovation Propulsion Leaders, and Entrepreneurs Edge, a start-up business group chartered to share experiences from entrepreneurs and advise Memorial on new business ventures.
A native of South Bend, Indiana, Matt received a Bachelor of Science degree in Management, with Highest Distinction in 1988, and a Master of Science degree in Management in 1990 from Purdue University. He is a Certified Public Accountant and is pursuing his Six Sigma Master Black Belt certification.
Matt is an advisor to Habitat for Humanity of St. Joseph County, Junior Achievement of Michiana, and actively participates in other civic, academic and church volunteer activities. When Matt isn’t enjoying his family or working, you’ll find him playing the drums.
Abstract -
The New Cure for Hospital’s Plagues…
Innovation and Six Sigma in Healthcare
In this session, you will learn about how Memorial Health System, South Bend, IN is utilizing the lessons from great thinkers like Tom Peters, The Circle of Innovation, Steven Covey, The Seven Habits of Highly Effective People, IDEO, The Art of Innovation, and Six Sigma companies like GE and Whirlpool to combat hospital’s plagues. You’ll hear how healthcare compares to other environments and the degree of innovation and process improvement diffusion. You will also learn Memorial’s lessons so far, how it is creating a culture of innovation, and how the rigor of Six Sigma can complement creativity. Then, hold on to your hats since you will be greeted face-to-face with Memorial’s team members as they share about process improvement, innovation, and results.
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Bio of Michele Boulanger
Michèle recently joined JISC Consulting, a private performance analytics and data mining consulting firm in Orlando, as Senior Partner. Prior to this assignment, she was Vice President, Quality and Customer Loyalty, within Networks and Enterprise, a $12B infrastructure telecommunications business of Motorola. In that role, she was responsible for defining the business key strategies and deploying the key initiatives regarding customer advocacy, operations performance optimization, and product/service quality. In particular, she drove the deployment of “Digital Six Sigma” in the business globally across all functions and all sites. Michèle joined Motorola after having worked for 10 years at AT&T Bell Laboratories where she led the research and consulting group in Quality Engineering. In parallel with her assignments, Dr. Boulanger has been a visiting professor at various institutions, including Columbia University, N.Y. Michèle holds a PhD in Applied Mathematics from the University of Rhode Island.
Abstract
Data mining is often referred to as an exploratory process that somewhat automatically looks for hidden gems of relevant knowledge embedded in large customer or transactional databases.
Design for Six Sigma (DFSS) is in turn recognized as a process that is designed to ensure the success of new products. Considered as an innovative process by some, whereas a stifling program by others, the debate rages as to the value-add of DFSS methodologies, technologies, and tools.
One would expect an exploratory process looking for gems to be an asset to innovative DFSS. This talk will identify the synergies between the two areas.
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Bio of Meg Cannon
Meg was certified as a Six Sigma Green Belt by NC State in December 2007 after successfully completing a project to reduce the number of lab tests ordered per patient discharged at High Point Regional Health System (HPRHS). Prior to being hired by the System Excellence Department in March, Meg was the Blood Bank manager at HPRHS for 6 years and spent 13 years working in all areas of the clinical laboratory where Quality Control and Quality Assurance principles are the foundation. Meg’s current Green Belt project includes Reducing Blood Utilization, establishing a Transfusion Committee and improving blood donor recruitment for HPRHS sponsored blood drives with the American Red Cross.
Abstract
The number of lab tests performed per patient discharge at High Point Regional Health System exceeded benchmark hospitals for certain DRGs reducing the hospital’s profit margin. The DMAIC model was used to define which tests were being ordered excessively and why, how to improve the process, and how to control the improvements. Significant numbers of tests were reduced by standardizing test ordering and changing one admission form. Based on data collected during the project’s 3 month pilot study, the yearly cost avoidance for the hospital was projected to be $450,000.
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Bio of Kathleen Clark
Kathleen Clark is the Director of Process & Product Optimization for The Carriage House Companies. She received her Master Black Belt certification from NCSU in October 2007, and has been an ASQ certified Black Belt since 2004. She received her PhD in Chemical Engineering from Iowa State University and has nearly 20 years of experience in process and product development for consumer products.
Abstract
Whatever it Takes . . . DMAIC, DMADV and Lean in Private Label Product Development Product development in the private label food industry is shifting to meet dramatic changes in customer expectations. A demand for "true new products"--beyond the traditional "emulation" of leading retail brands--coupled with internal expectations to deliver cost effectiveness, rapid implementation, and improved performance on the manufacturing floor has challenged the conventional ways of working. The Carriage House Companies has adopted a number of Six Sigma and Lean tools to meet these challenges. This presentation will review many of those practices--and key learnings--as we've worked to meet customer expectations.
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Bio of Tod Thames
Tod Thames is a Captain in the Army National Guard. He has received numerous US decorations and badges including: Meritorious Service Medal, Army Commendation Medal, and Global War of Terrorism Service Medal. He has a B.S. in CIS and a B.S. in Business Administration. He holds a MBS with a specialization in the Management of Information Systems.
Abstract
The amount of rejects related to processing iPERMS documentation has a direct effect on the timeliness of processing actions. This delay causes issues in allowing Senior Leadership the tools to properly assess Individual Soldier Readiness of the force. The purpose of the project was to reduce the number of rejects thereby increasing the timeliness of processing iPERMS actions.
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Bio of Vladimir Chevtchenko
Vladimir Chevtchenko is the In-Plant Quality Engineer of Omron Dualtec Automotive Electronics (Canada). He has a Master’s degree in electromechanical engineering from Kuzbass Polytechnic University (Russia) and a PhD in engineering from Moscow Institute of Economics and Information. He holds many credentials including CQE, CQA, CRE, CSSBB (ASQ) and ASQ senior member, and SSMBB from North Carolina State University. His professional interests include product/process optimization methods, simulation and modeling, failure analysis and problem solving, robust design, and teaching. In his spare time, Vladimir enjoys mountain skiing, traveling, and music.
Abstract
INTERMITTENT FAILURES IN ELECTROMECHANICAL PARTS
Real-life examples of intermittent failures problem resolution are presented along with the use of statistical methods that allowed the determination of a test set-up that maximized intermittent failures detection. One resolution example is optimal stress set-up for validation testing, and another one is no-stress setting for production testing/sorting minimizing Type 1 Error risk. Also, a re-design case study is presented as an example of intermittent failures prevention.
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Bio of Dan O'Hara
Dan O’Hara has fourteen years experience in leading and implementing Lean and Six Sigma programs in the Furniture, Aerospace, Injection Molding, Industrial Valve, and Financial Services industries. He has been successful in utilizing concepts learned in manufacturing and applying them in the service sector. Dan currently leads the Process Improvement function for BB&T’s Facilities and Real Estate Management, Purchasing, and Bank Security departments. He is a graduate of N.C. State University with degrees in Furniture Manufacturing and Management and Industrial Engineering and has recently completed a Masters of Business at University of North Carolina.
Abstract
BB&T Corporation has a constant focus on reducing operating expenses. After branch occupancy expense, utilities, especially electricity, is a large portion of BB&T’s operating budget. The presentation will focus on Six Sigma tools used to scope the project and generate energy reduction ideas, ways to measure and analyze potential causes, and pilot techniques to test solutions. We will also discuss methods for prioritizing short, medium, and long term improvements plus the development of an energy management strategy.
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Bio of John Sall
Co-Founder and Executive Vice President
SAS
Who knew data analysis could be fun? John Sall did. That’s why Sall, one of the founders of business intelligence software giant SAS, began a SAS business unit in 1989 devoted to creating interactive and highly visual data analysis software for the desktop. The resulting software, JMP, dynamically links statistics with graphics, empowering users to interactively explore their data.
Nearly 20 years later, he remains the lead architect for JMP statistical discovery software, which is now used by more than 200,000 researchers and engineers to promote quality initiatives, empower Six Sigma programs and create R&D environments in which innovation rules. “JMP is pronounced ‘jump’ and was named to suggest a leap in interactivity, a leap in a new direction,” he explains.
In addition to his responsibilities at JMP, Sall is also Executive Vice President for SAS, which he co-founded in 1976. He received a bachelor's degree in history from Beloit College in Beloit, WI, and a master's degree in economics from Northern Illinois University in DeKalb. North Carolina State University, where he studied graduate-level statistics, awarded him an honorary doctor of sciences degree in 2003.
Sall has held several positions in the Statistical Computing Section of the American Statistical Association (ASA) and was named an ASA Fellow in 1998. He is a past president of ASA’s North Carolina chapter and currently serves on the board of directors of the Nature Conservancy.
Abstract - Extreme Screening, Extreme Capability
How wide can you make screening designs? How well can you present a large number of capability indices?
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Bio of Billy D. Tatum
Billy Tatum currently holds the position of Assistant Director of Patient Financial Services with FirstHealth of the Carolinas, a not-for-profit health care network serving 15 counties in the mid-Carolinas. FirstHealth includes three hospitals - one in Richmond County and one in Montgomery County as well as the flagship Moore Regional in Pinehurst, as well as inpatient and outpatient rehabilitation programs, a skilled nursing facility, three centers for the diagnosis and treatment of sleep disorders, three dental care clinics for underprivileged children, seven family care centers, six health and fitness centers, a laundry, four charitable foundations, a Hospice program, a Home Health program, and critical care transport, EMS and medical transport services. Billy began his management career in the retail sector before moving to healthcare management in 2002.
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Bio of Christine Keyton-Utley
For about 10 years the speaker has worked for FirstHealth in the Finance and Patient Accounting department in various roles.She has received her Green Belt certification in April and will be presenting on her first project.
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